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What is this mystery port, and why can't my computer talk to my monitor? [R]5 years, 9 months agoe60deluxe posted submission on techsupport.
Aug. 7, 2014
System: Windows XP
Computer: Dell Optiplex 990
I work remotely and my office just sent me a new computer. The first time I set it up (using my own monitor and a VGA cable), everything worked fine, no problems. The second time, and every time since then, I get the Dell logo screen and then it immediately goes to this error message:
Pressing F2 or F12 on startup will not get me past this screen, and I can't escape out of it.
I've tried the monitor with a different computer and it works fine.
I called tech support at work and they first told me to buy a DVI cable and use that instead. It wasn't until I actually bought one that I realized there is no DVI port on my computer, even though the owners manual for that model says there should be one. These are all the ports the computer has:
This is a closeup of the mystery port: http://imgur.com/mgZ2HlW,2UeFHIm,FMNEY4U#2 It looks almost exactly like a dms 59 port except for the two holes on the bottom left being joined together. I can't even tell if that's supposed to be like that or if the port is damaged.
My monitor definitely has both a VGA port and a DVI-D port: http://imgur.com/k237Ngg
Any ideas to get the computer and monitor talking? Tech support at work hasn't been any help (though I may schedule a trip to the office for tomorrow if I can't figure it out any other way) and hasn't been able to even tell me what port that is on the computer. Thanks for any help you can give me!
Aug. 7, 2014
you need a DMS-59 breakout cable.
i have no idea why it worked the first time. technically speaking you can take out the video card thats inside of it and use the VGA thats right on the back...but not while the video card is in.
edit: yup, looks like its damaged. i would have Dell come out to replace it and also bring the breakout cable because it should come with the computer.