Arris Touchstone DOCSIS 3.0 Residential Gateway Wi-Fi 802.11n 4 Port Router, and 2 Voice Lines TG862G

Last Updated On Saturday July 4th, 2020
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currently highest price


Available from Amazon sellers.
Last Sale

Nov 11

for -7 days

Price Activity

DatePrice ActionChange %Price Level
23 Apr, 2020On Sale94.30%highest
11 Nov, 2019Price Drop-12.50%lowest
5 Nov, 2019Price Increase14.29%average
28 Oct, 2019Price Drop-12.50%lowest
23 Oct, 2019Price Increase14.29%average
Update on 4 Jul, 2020 price change % swings above and below average price

Showing: Area under 0 show price is cheaper than average. Above 0 shows higher price than average.
Arris Touchstone DOCSIS 3.0 Residential Gateway Wi-Fi 802.11n 4 Port Router, and 2 Voice Lines TG862G

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Product Details

  • Sold on
  • B008KRLZCW Amazon ASIN
  • ARRIS Brand
  • TG862G Model Number
  • Arris Manufacturer
  • Categories

    Modems, Networking Products, Computers & Accessories, Electronics, Modem Router Combos

Reddit Reviews and Recommendations

  • 15 Reviews
  • Sept. 29, 2017 Last Review Date
  • Nov. 19, 2013 First Seen Review Date
  • 10 Reviewed on Subreddits

    Comcast (4)
    HomeNetworking (2)
    techsupport (2)
    GooglePixelC (1)
    Hawaii (1)
    buildapc (1)
    computers (1)
    lexington (1)
    okc (1)
    pcmasterrace (1)

Discussion and Reviews on Reddit

Has anyone in Edmond switched from Cox to ATT "Internet 50"? [R]

2 years, 9 months agoSept. 21, 2017


2 years, 9 months ago6foot8guy posted on okc.
Sept. 29, 2017

Just go to Amazon and Search "Cable modem docsis 3.0" make sure and get an all-in-1 wifi router/modem. I got a 4 port, 2 phone line, wifi router/modem for like 27$ (128$ New!!!!) The cheapest one I'd purchase from the "used" section now is 33$ from Lyon's Electronics. I wouldn't trust the other lower priced ones.

You shouldn't have to upgrade unless you find you're always experiencing downtime or the speeds you're paying for can't be fully implemented due to your equipment being unable to operate that fast. Check router/modem documentation to see its max speeds.

Daily Simple Questions Thread - Dec 28, 2016 [R]

3 years, 6 months agoMonkeyMaster64 posted submission on pcmasterrace.
Dec. 28, 2016

Got a simple question? Get a simple answer!

This thread is for all of the small and simple questions that you might have about computing that probably wouldn't work all too well as a standalone post. Software issues, build questions, game recommendations, post them here!

For the sake of helping others, please don't downvote questions! To help facilitate this, comments are sorted randomly for this post, so anyone's question can be seen and answered. That said, if you want to use a different sort, sort options are directly above the comment box.

Want to see more Simple Question threads? Here's all of them for your browsing pleasure!

3 years, 6 months agoMonkeyMaster64 posted on pcmasterrace.
Dec. 28, 2016

Planning to have a small LAN party on the 30th with 3 friends. That'd be 3 different PCs (one of them is a laptop). [This is the device that I use to get an internet connection] ( I need detailed step-by-step instructions on how to connect all three computers in LAN so we can play games locally, please. OK thanks for your time :D

Issues with Lines outside [R]

3 years, 6 months agoNeomeir posted submission on Comcast.
Dec. 27, 2016

Escalated 3 times, they are my only option. Everytime a tech comes out here they say communication is fine but the signal is coming in 8 times higher then it should be. Supposedly a crew came out to fix the lines however I still get horrible speeds comparitively speaking. What can I do?

3 years, 6 months agoNeomeir posted on Comcast.
Dec. 28, 2016

I'm testing wirelessly however I know good speeds are reachable (I've gotten UpTo 90mbs) and have had slow downs with techs here. I've tried bridging the signal to another modem because I'm using an older ARRIS gateway. Same issues... The worst part is I don't have any PC's in my house to test a hardwired connection. But I have proven that it isn't a wireless signal issue. When dealing with techs they told me that it was my modem at first. Then I had a level 3 communication tech come out who told me it wasn't my modem signal. He tested for wireless interference and checked the lines from my modem to the box and found 3 potential issues which he resolved two of (arcing connector's). This level the signal strength issue which they send out a crew to fix. However it is actually worse now. I'm almost willing to get their modem (however I have had horrible experiences just like this with their modem years ago).

Arris TG862G DOCSIS 3.0 Residential Gateway with 802.11n, 4 Port Router and 2 Voice Lines

Pixel won't open pages on 2.4ghz wifi but fine on mobile hotspot [R]

3 years, 9 months agoSept. 11, 2016


3 years, 9 months agoShrykos posted on GooglePixelC.
Sept. 11, 2016

Please bear with me - I'm not a total Neanderthal, but I'm far from an expert about this stuff. is telling me B/G/N mixed, 20/40 MHz, channel is set to auto. I have this router which says it has 2x3 MIMO and does not appear to be dual band. Does this help? What else should I look for?

Comcast Data and Voice Modem Recommendations? [R]

3 years, 10 months agoNSippy posted submission on HomeNetworking.
Aug. 24, 2016

I've convinced one of my friends to stop paying the fee to rent a modem from Comcast. The problem is that he uses their data and voice services. While I'm pretty knowledgeable on data only modems, I don't know that much about voice and data modems. Any recommendations for this? I'm leaning towards the TM722G from Arris, but that's simply due to brand recognition.

3 years, 10 months agoNSippy posted on HomeNetworking.
Aug. 24, 2016

Not a recommendation for a model, but this might help. I went through this as well. My parents use voice and data, so i tried to find a model for them.

The voice modems options are few, and they're pretty costly compared to the "cable only" ones.

I decided that it wasn't worth the nearly 2 year payback period (@$8 monthly, it might have gone up a bit since, but it's probably still over 1 year) especially since I couldn't guarantee that they would have Comcast that far into the future. (COME ON, GOOGLE FIBER)

If your friend has the old modem/router from Comcast, it's considered at end-of-life and Comcast will send him/her the updated AC wireless model free of charge. I recently installed the new one for my parents, and it's honestly a vast improvement from the previous model in terms of quality overall. No buggy menus, several features and functionalities that were previously absent, smoother interface, etc. My parents have had no issues for the past few months.

Comcast sends an email to your Comcast account email (your Xfinity/customer account) so if you don't have that forwarding to your actual email, you'd never see it. You just open the email and click the "confirm" button, and they ship it to your house with a return label for the old one.

Edit: The updated model that I installed is the TG1682.

Faster TWC speeds [R]

4 years, 1 month agoDruugeFuel posted submission on lexington.
May 11, 2016

my modem just reset and now my 15 mbit service is 50 mbit service.

4 years, 1 month agoDruugeFuel posted on lexington.
May 13, 2016

Got the upgrade at 40514.

QUESTION: I have this modem bridged into this router and my speed seems maxed out at 100. Shouldn't it be good for 300? Is there any settings I need to check on either device?

Looking to buy my own modem, which one should I get? [R]

4 years, 3 months agoMarch 17, 2016

I have triple play and internet is supposed to be 105 down I think (speedtest runs me at like 40 but thats another topic). I heard there's certain modems that won't work because they don't have the telephone capabilities, but I don't know which ones do or do not.

For reference I currently have Arris TM722G.

So out of these top sellers on Amazon, what are the differences and which one fits my situation?




4 years, 3 months agounixwizzard posted on Comcast.
March 17, 2016

oh man I totally missed that.. the only modem you can get in that case is the Arris TG862-G

That's the only approved retail device that supports telephone service..

Edit: Or you can lease from Comcast.. @ $10-$13 a month.. you'd get either an Arris 1862 or Cisco 3941 which will do phone, internet and wifi all-in-one..

Comcast won't allow me to return my modem [R]

4 years, 3 months agounixwizzard posted submission on Comcast.
March 10, 2016

I have a package through Comcast that gives me a promo rate for tv Internet and phone. I have my own modem and router that I use but it doesn't have a capability to add phone. We're not going to use a phone but am fine with just paying it. Comcast said its against government law to take the leased modem off the account because the modem I have hooked up does not have the capability to add a phone to it. Is this true? I don't have much experience here so just curious your thoughts. Should I just buy another modem with phone capabilities?

4 years, 3 months agounixwizzard posted on Comcast.
March 11, 2016

> Comcast said its against government law to take the leased modem off the account because the modem I have hooked up does not have the capability to add a phone to it.

I never heard it put quite like that before. Certainly, while admittedly the pickings are non-existent having only one retail EMTA listed by Comcast, you certainly can buy that device and use it to replace the leased modem so you can return it and not pay the extra fee.

Now, it does make sense that Comcast would want you to have a modem capable of handling voice service when you are paying for that service - but a government regulation? Maybe something to do with 911 service - I dunno, to me it sounds a bit fishy claiming it's against the law to use a different modem.

Warning to Triple Play Customers: Good luck using your own modem [R]

4 years, 7 months agoDec. 3, 2015


4 years, 7 months agoSkidFireX posted on Comcast.
Dec. 4, 2015

Off topic but if i wanted to but my own modem for only data and voice (i'm thinking its VoIP), would this one work? []

would they even let me activate it?

Sharing Wi-Fi between 2 studio apartments (Slow Speeds) [R]

4 years, 9 months agoVietQLe posted submission on techsupport.
Oct. 1, 2015

Hi I'm hoping somebody on here can help me resolve my Wi-Fi issues. I recently moved into a studio apartment complex (4 rooms share a kitchen/bathroom) and decided to ask someone to share internet with me. My neighbor who lives right next door to me said he would gladly share his internet as long as we split the bill 50/50 ($40 a month total for 25Mbps down). However because I'm on wi-fi it's always super slow and even worse when it comes around to peak hours. I've done some research in order to try to make it so the internet is faster and was wondering which one would be my best bet.

  • Running a cable from his room to my room. Not that convenient as we would have to figure a way to get a cable through my room without leaving a door open or something.

  • Switching from 2.4 ghz to 5 ghz. My laptop's wifi card doesn't support 5ghz.

  • Switching channels on the router. Tried this with no real noticeable change in speeds.

  • Get my own internet for myself. If all else fails this will probably be my go to, although I don't know if I will continue to have low speeds because of how many people are at this complex.

Here are some pictures of my speed/wifi analyzer: Speed - Wifi Analyzer - (HOME - 31C2 is the one I'm using)

Will post more information if needed, open to any ideas on how to solve this issue. Thanks.

4 years, 9 months agoVietQLe posted on techsupport.
Oct. 1, 2015

My neighbor is using this:

Is it better/worse than if I were to hook up my modem/router? There's only about ~15 feet from my laptop to his router.

[Help]Need Comcast compatible WiFi Modem /w phone jack, have very limited networking knowledge. [R]

4 years, 12 months agoJuly 7, 2015


I need to replace the rented Comcast "Wireless Access Point" in two locations, slightly different requirements at both locations:

  1. Must have phone jack, and 4 Ethernet ports; or suggest a modem with a phone jack and a decent wifi router. But it does need room for four ethernet connections minimum.

  2. At least 2 ethernet ports. Prefer single unit WiFi+Modem combination in this location.

Thanks you, and if you need me to clarify any of the requirements I'll do the best I can.

4 years, 12 months agoiNeedAValidUserName posted on HomeNetworking.
July 7, 2015

Arris TG862

Will match what you're asking for, It's a good modem with a built in wifi router. Comcast WILL flash their own firmware to it, which is obnoxious.

The Wifi on it is also relatively crap, IMO. It's 2.4GHz only, so if you've got a lot of other people around you it's going to be spotty. Even if you don't, the range isn't brilliant on it...but it will get you a connection.

Do you have a price range in mind, or any particular reason you're opposed to a modem+router combo (this modem would still work for the modem+Phone jack, then a seperate - better- router)

Internet constantly cuts in and out for one computer after upgrading the modem [R]

5 years, 4 months agoBrBafan posted submission on techsupport.
Feb. 6, 2015

Yesterday we got our modem upgraded and all was well and good except for the fact that my desktop pc loses internet connection maybe every 30 seconds for a minute or two. I have a laptop that's connected straight to the modem with a ethernet cable and it never drops. I use a wireless adapter that has always kept me connected without a problem until we upgraded to this modem so that can't be broken. I've tried everything I could think of from restarting my computer, resetting the modem, deleting the network and recreating it and so forth.

If I had to take a guess I think the problem might be related to my wireless adapter potentially not getting the information right. When I turn on my computer I have to manually connect to the network because it's not connecting automatically when I first turn it on for whatever reason. That's about all I can think of but if there's anything you need to know to help pinpoint the problem feel free to ask, thanks.

5 years, 4 months agoBrBafan posted on techsupport.
Feb. 6, 2015

My router also runs at 2.4GHz so they're compatible.

[Request] Any one have experience with wifi extenders? [R]

5 years, 9 months agoKillAllTheThings posted submission on buildapc.
Oct. 5, 2014

Hi guys I'm getting close to finishing my rig (will follow up with pics) but I have hit a problem. My wifi is emitted from the second floor in the house and my room will be in the basement. This makes for a very weak wireless signal. I was thinking about getting this but it doesn't support windows 8? Does anyone know of any extenders that support windows 8 and have pretty good reviews?

Tl;dr: basement dweller needs reliable wifi extender that supports win 8

EDIT: thanks for all those answers but here's something I need to clear up. I need a NETWORK extender. Wifi was the wrong term to use. I don't want to buy a wireless card for my PC since hardline is faster and more reliable

5 years, 9 months agoKillAllTheThings posted on buildapc.
Oct. 6, 2014

> TG862G

As I suspected, you have telephone service from Comcast. This complicates things considerably.

I think you might be better off finding a more centrally located place in your house for your gateway. Is the current location the only place in the house with a free coax cable TV port?

Do they sell Docsis 3.0 modems with a phone jack plug? [R]

6 years agoWoraug posted submission on computers.
June 24, 2014

I hope this isn't against the rules. I am looking to get my mother a modem so she doesn't have to rent one through comcast. She has their phone line, do any (quality) modems offer the phone plug (RJ-11)? I have had good luck with Motorola modems, but don't see any that have this feature.

6 years agoWoraug posted on computers.
June 30, 2014

Most EMTAs are sold direct to ISPs to be leased. All Motorola ones are done this way, there are none on the retail market, except those resold by people who have bought/stolen them from their ISP.

The same is true for just about all other manufacturers as well.

Your best bet for finding one will be an Arris. There are a few out there on the retail market. A few things you need to know first.

Arris devices' model names state what they are.

Models start with:

DG = Data gateway. Modem/router combo, no phone

CM = Cable modem. No router, no phone

MG = Media gateway. Pretty much the same as DG

TM = Telephony modem. Modem with phone, no router

TG = Telephony gateway. Modem/router/phone in one

If your mom wants wifi, get a TG. If this isn't needed, get a TM.

The second part of the model is also important. The next part will always be numbers. As long as the first number is 7 or higher, it's docsis 3.

The final part of the model is the most important. It indicates the country it can be used in, or the ISP it was made for. For example, TG862G/CT, is intended for use with Comcast only, and /TW is for Time Warner. The one you need has to end in /NA. It's basically the general north american version, which should be compatible with all cable ISPs. Anything that doesn't end in /NA is either not a retail version, or will not work in north america.

The one listed below is an /NA if the label on the back is the actual product.

Another link

Oceanic doubled my internet speed for free! Let's see how they're doing... [R]

6 years, 7 months agomauirixxx posted submission on Hawaii.
Nov. 19, 2013
6 years, 7 months agomauirixxx posted on Hawaii.
Nov. 19, 2013

For those of you wondering WHY we got the free speed increase: READ ME

I actually went home from work around 9:30 this morning and did my "upgrade" and came back to work :D

From my "workstation" I went from a solid 55/5 to .... 61/5. Managed 1 test to hit 75/5, the rest are all around 61-65 - not bad but still.

My Windows based Plex server keeps hitting the test at 85-87/5. Close enough, though multiple Linux torrents couldn't seem to get above 60.

I use the test site, though going to connects me to UH, where I get around the same speed, but better ping (by about half).

I'm still using the Arris all in one wifi/router/switch/voip modem that Oceanic gave me, but I use it in bridged mode, and I use a pfSense firewall (need my site to site VPN to work!) running in a VM (ESXi v5.1). When I go home for real today I'm going to try plugging straight in and see if I can tap that 100 ... I wish the uplink speed increased, I'm really surprised it didn't, though this IS Oceanic we're talking about, guess I should be happy going from 50 to almost 100.

Hopefully after the tech come out tomorrow my speeds will stop tanking all the way down to 2/5 between 3pm & midnight - talk about being oversold!